Customer Service E-learning - CPD Accredited
Dita Health and Social Care Consultancy Limited
Summary
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Overview
Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service
CPD
Description
Customer Service E-learning
Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service
Learning Outcomes
- The benefits of excellent customer service
- Deliver excellent customer service
- Handle complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
Duration
Depends on your ability and time
Accreditation
Accredited by CPD Standards Office, an independent body operating across all market sectors and in support of all professional institutions, bodies and societies. Its certified CPD 'quality mark' is a recognised symbol of quality-assured training.
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines
Certificate
Once you have successful completed the course you will receive digital copy of your certificate which you must print yourself.
Who is this course for?
Administrative and Management staff
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.